Privacy Policy

1. Who We Are

Epic Electric FL LLC(“Company,” “we,” “us,” or “our”) is a licensed electrical contractor operating in Central Florida (FL License #EC13014725). Our website is epicelectric.pro and we can be reached at office.epicelectricfl@gmail.com or 407-569-8740.

2. Information We Collect

When you contact us or request a quote, we may collect:

• Name, phone number, and email address
• Service address and property details relevant to your electrical project
• Details about the service or work requested
• Communications sent to us via form, email, or text

We do not collect payment card numbers directly. Any payment processing is handled by third-party providers subject to their own privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide a free estimate
• Schedule and confirm service appointments
• Notify you of technician dispatch and estimated arrival times
• Send appointment reminders and follow-up communications
• Request a review of your service experience after job completion
• Maintain records for licensing, permitting, and warranty purposes

4. SMS & Email Communications

By submitting your contact information through our website or verbally agreeing to receive communications, you expressly consent to receive transactional and service-related messages from Epic Electric FL LLC via:

• SMS/Text Message — appointment confirmations, technician dispatch notifications, arrival updates, and post-service review requests sent to the mobile number you provide.
• Email — appointment confirmations, service summaries, estimates, invoices, and follow-up communications sent to the address you provide.

Message frequency varies based on your service activity. Standard message and data rates may apply to SMS messages. You may opt out of SMS communications at any time by replying STOPto any message we send. To opt out of email communications, reply to any email with “Unsubscribe” in the subject line or use the unsubscribe link if present.

We do not sell, rent, or share your phone number or email address with third-party marketers.

5. Information Sharing

We do not sell your personal information. We may share it only with:

• Service providers — such as scheduling software, SMS platforms (Twilio), and email platforms (Resend) that help us deliver communications on our behalf. These providers are contractually obligated to protect your data.
• Government or regulatory authorities — when required by law, such as building permit submissions.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations (including Florida contractor licensing requirements), and resolve any disputes. Job records may be retained for up to 7 years.

7. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at office.epicelectricfl@gmail.com. We will respond within a reasonable time frame.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

Questions about this policy? Reach us at:
office.epicelectricfl@gmail.com
407-569-8740